A SaaS product with a focus on Service.
From set-up, to on-boarding, to included consulting hours in our monthly Ri360 subscription, to always-available support, ReconInsight’s team of data experts ensures your Ri360 implementation is a success.
Training
Staying on top of best practices in business analytics could easily be a full-time job. We understand that learning a new software while adding an analytics program at your business can be overwhelming. With this in mind, we have multiple services built-in to our implementation and subscription costs:
Set-up and Onboarding: ReconInsight’s data team manage the implementation and integration of Ri360 with your business systems. Once implementation is complete, we also provide on-boarding training to your users.
Monthly consulting services: Based on the size of your Ri360 environment, analytics consulting services are included in your Ri360 subscription. These services can be used however you wish, including advanced training, report and dashboard set-up, or assistance with aligning your business analytics strategy with Ri360’s functionalities.
Support
We are always available and pride ourselves on responding quickly to support requests. Our team of data experts are available by email, phone, or you can also use our support form.
Email: support@reconinsight.com
Phone:+1 (888) 732-6646
Additional Resources
Training videos available to any Ri360 user from the ‘help’ menu.
You can access Ri360’s documentation and video training courses from any Ri360 view in the upper right hand corner of the screen.
We pride ourselves on publishing regular content to the ReconInsight Blog, Notes from the field, where you can find strategic advice and insight from our data experts. When it comes down to it, we are always here to help and will work within your means to provide the assistance you need.
