Full business analytics suite for telecommunications
Gain a complete view of your communications business with a single tool.
ReconInsight is proud to partner with CommSoft on CommBI.
Ri360’s CommSoft integration (branded as CommBI) gathers data from your telecommunications business operations, marketing, sales, inventory and financial software. Ri360’s CommBI drives multiple areas of the business with intuitive information dashboards and data mining capabilities.
Are you a telecommunications company that doesn’t use the CommSoft BSS/OSS? We can create a custom analytics solutions in Ri360 for your billing platform. Contact us to discuss.
CommSoft’s BSS/OSS Overview
Telecommunications have back office software platforms called a BSS / OSS. CommSoft’s BSS/OSS suite is a proven platform that provides all the capabilities required by a modern communications service provider. Click here for more information on CommSoft.
Why businesses use Ri360's CommBI with the CommSoft suite of products
Ri360's CommBI integration provides unparalleled insight once the CommSoft BSS/OSS software application goes live at a telecommunications company. This allows the company to get a jump start on the analytics without investing in report writers to spend months or years developing information presentations.
CommBI clients leverage best practices and industry standard KPIs (key performance indicators) that have been used by dozens of telecom companies. Finally, CommBI clients can rest assured that they are in the best hands with ReconInsight's team of data masters.
Key features
75+ pre-made information dashboards
Create your own information dashboards
Pull any dataset needed
See a unified view of each department
Dataset
Ri360’s CommBI synchronizes all major BSS/OSS metrics. Each can be viewed as a whole or aggregated. The CommSoft datasets we detail below are automatically synced and analyzed in Ri360’s CommBI.
Executive - Leadership has quick access to crucial high-level metrics including subscriber counts with trending, churn, commercial versus residential customers, and billed revenue trends.
Sales - Sales teams have dynamic analytics requirements from detailed and timely sales reporting to sales commissions that incentivize team members. With Ri360’s CommBI this process is entirely automated.
Marketing - Marketing teams have vast appetites for customer information. Using CommBI, they can easily analyze take rates, promotion effectiveness, email marketing performance, bundle performance, advanced churn analysis, and more in CommBI’s daily updated views.
Dispatch - Dispatch managers have access to pending orders and historical order completion trends, all summarized by dispatch area, teams, line of service, and technician.
Technician - With CommBI’s reporting, leadership has full awareness on how much work is being completed by dispatched technicians and the quality of the work performed.
Financials - Understand every aspect of your finance package -from general ledger accounts, financial reports, purchase orders, accounts receivable, accounts payable, and more.
Inventory - CommBI provides warehouse managers and finance teams valuable insight into their inventory parts and assets - current quantities, movement between locations, parts on order, parts below reorder level, and current cost by part class.
Integrate CommSoft data with other business systems in Ri360
Integrate Ri360 business analytics with your other business software or systems of measurement to see all of your business data in one, secure location. Learn more about Ri360’s complete data pipeline.
Have questions about Ri360’s CommBI?
Installed by professionals
The Ri360’s CommBI integration with CommSoft is set-up by our team of experienced data professionals to get ROI from your business data as quickly as possible.
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