Type of systems

Accounting

Accounting and financials systems are the lifeblood of companies - as they say, ‘follow the money’. Ri360 analyzes sales information, makes sense of thousands of general ledger accounts, and reports on accounts payable details.

Asset Management

Organizations have expensive assets of all kinds such as vehicles, power turbines, and furniture. These assets have a lifespan and require preventative maintenance, repair work orders, and financial reporting. Ri360 reports, analyzes, and organizes entire asset management systems.

Business Intelligence

Ri360 can also integrate with other business intelligence and data visualization tools. Ri360’s data pipeline and structured data make it a powerful information repository for other tools to use. Some customers use Ri360’s data visualization tool 90% of the time and use another reporting tool using Ri360’s data for the remaining 10% of the time.

Call Center

Medium and large sized companies usually have a call center with scores of representatives. Ri360 helps its call center clients understand every aspect of how these representatives interact with the customers on the other end of the phone. As call centers expand into other avenues of customer interaction -- such as online chat programs, email, and social media interactions -- Ri360 is there to unify the data and analyze the communication patterns.

CRM

As the relationships that businesses have with customers increase in complexity, customer relationship management(CRM) systems are more important than ever. Contact information, geography, service contracts, products, trouble tickets, and activities all require analysis to ensure your customer relationships are running smoothly.

Databases

Ri360 data pipelines often pull information from database systems. Ri360 can pull data from any type of database technology, from the AS400 iSeries DB2 to the latest and greatest cloud-based NoSQL data stores.

eCommerce

Each online eCommerce store contains sales transactions, product catalogs, inventory levels, and pieces of a CRM platform. Ri360 goes far and beyond the built-in reporting and provides unparalleled insight into all aspects of these retail platforms.

Email Marketing

Email remains an effective means of communication with clients and prospects. Who is being email newsletters? Are they clicking? Is engagement better for your better customers? There are several questions that Ri360 analytics helps answer.

Marketing Automation

Marketing automation helps marketing departments cover multiple channels and automate repetitive tasks. This process lends itself towards multiple interactions across multiple systems. Ri360 thrives in such an environment, bringing this disparate sets together into a cohesive picture to measure marketing success.

Social Media Marketing

Similar to the call center software, social media has quickly emerged as a conduit between your company and your customers. Chatter on social media may notify of your an issue before a customer picks up a phone to call your call center. Understanding these interactions and engagement levels across multiple social media platforms is paramount.

Sales Management

Sales departments are fast paced and goal oriented. Ri360 helps many customers accurately measure sales from many angles including products, salesperson, and sales teams. Timely analysis ensures everyone understand the past and present sales performance against sales goals. Once the sales totals are determined, many clients use Ri360 to calculate complex sales commissions totals to ensure salespeople are properly incentivized.

Telecommunications BSS/OSS

Telecommunication companies are complex, which demand business support systems (BSS) and operations support systems (OSS) software. The BSS/OSS systems encompass all business functions, which means they are ripe for Ri360 analysis. Ri360 integrates with several BSS/OSS systems to provide reporting across financials, customers, service lines, product take rates, promotion effectiveness, dispatched work technicians, customer interactions, and trouble tickets.

Transportation

Trucks, vans, trains, and ships are prolific. These transportation vessels are the backbone of industry and commerce. Companies continue to analyze and perfect their costly transportation networks. Ri360 continues to help these companies be more efficient, more sustainable, and more profitable.

Specific Software